FAQ

Why can you trust Singaporeiptv.com?
When you pay for orders, no need to share any of your confidential financial details with us and you’re protected by Credit Card’s money back guarantees.

How should I do if the goods cannot work?
You will have to send it back to us in China for repair. You will be responsible for the delivery cost to China, we will pay for the return.

What payment methods do Singaporeiptv.com use?
We accept Payment Via, Credit Card, trustpay, neosurf, Red compra, polipayment, qiwi, webmoney, molpay, enets, Bank Transfer, Western Union, Moneygram.
Note: After the payment, please tell us your first name, last name, amount, currency, country and MTCN if you transfer by Bank Transfer, Western Union, Moneygram.

Why Singaporeiptv.com charges Credit Card Fee when I place the order?
The Credit Card Fee is charged by Credit Card bank, it charges about 4-6% commission from your total amount.

Where do you ship the goods from?
We dispatch the goods from Shenzhen, China.

How much VAT will I get charged by Customs?
All Exports from China into the EU are charged VAT. We do our best to declare the package less than USD$50 and mark it as gift or multi-media player sample.

What shipping method do you support?
Normally, we ship out all products by DHL or SF express with tracking number. You can track directly on their website:
DHL tracking
SF tracking

How long does shipping take?
It usually takes 3-7 days, remote areas might be longer.

Why does my DHL tracking number say clearance delay?
Clearance delay means that your package has been opened and inspected by customs and there will be a VAT bill heading your way. You may have to provide them with proof of purchase (Credit Card or invoice from Singaporeiptv.com).

What kind of Warranty do you offer?
We offer a 1-year warranty on all products.

How to contact Singaporeiptv.com?
Our service email is service@singaporeiptv.com