Q1: Does the item come with free shipping?
A: Free shipping service is provided by singaporeiptv.com. Ship by post for express. PLEASE NOTE You may incur extra shipping costs if the address is a remote location (at standard market rates).
Q2: How long does delivery usually take?
A: The product will be shipped 1-3 working days after purchase. If ship by post, it would take 3-45 working days to deliver, if ship by express, it would take 2-15 working days to deliver.
Q3: Which post and express will be used?
A: It depends on the destination country. We cooperates with many forwarders to ensure fast shipping.
Q4: How to check the status of my package?
A: Get your tracking number from order detail or your email send from us.
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Q5: What countries do you ship to?
Q6: How can I get my subscription account?
A: Get your subscription code on WhatsApp chat or from your email in 24 hours.
Q7: Can I change my delivery address after the product has already been shipped?
A: Unfortunately, we cannot change shipment information once the product is on the route.
Q8: What do I need to do when I received a product that’s different from what I ordered?
A: Please Email: email@example.com
Q9: How is the customs clearance?